1.1. In this context unless the context otherwise requires:
Company means Peak Air Pvt Ltd. having its Registered Office at No:36/567 G Ananthapuri
Building, P.F Road Kaloor P.O, Cochin – 682 017, its successors and assigns and all other
entities involved in the provision of the Service.
The Price List and The Service Package means the schedule of charges for the Service, which
the Company publish;
Contract means the agreement between the Company and Customer incorporating these
conditions, the registration form displayed and completed and the price List.
Customer means any person as defined under General Clauses Act 1899 who the Company
makes this Contract with. It includes a person who is acting on or for behalf of the Customer.
Information means the visual, textual or other information published or otherwise made
available (directly or indirectly) on the internet using the Service.
The Internet means the global data network comprising interconnected network using TCP/IP
(Transmission Control Protocol / Internet Protocol)
The Service means the service provided by the Company whereby Customer can gain access
to the internet and, where applicable, any Service and facilities which the Company provides
and Customer uses in connection with the Service and which are invoiced to the Customer.
Subscriber means a Customer. who has purchased the Service from the Company, limited by
downloads and amount, and paid the Company in advance for the Service.
Third Party Content means all information, software and other content provided by any
independent third party that can be accessed through or by virtue of the Service.
1.2 Company’s Price List contains explanations, notes and conditions, which form part of this
Contract.
1.3. These conditions, the Price List and the registration form annexed herewith and
completed shall form part and parcel of this Contract between Customer and the Company for
the provision of the Service.
2.1 Company reserves the right to grant or not to grant the service to a prospective Customer
subject to all material particulars being found correct on verification by the Company.
2.2. The contract shall run in concurrence with License Agreement between Department of
Telecommunications and Ministry of Communications, Government of India and the
Company for the operation of Internet services subject to other terms and conditions of this
contract.
2.3. Company agrees to provide Customer with the Service on the terms and conditions of
this Contract.
2.4 The subscriber acknowledges that no unused access limits will be carried forward after
the expiry of download limit or after the expiry of amount paid by subscriber, whichever is
earlier.
2.5 The Service is supplied for decent and lawful purpose only and without any express or
implied warranties save for those warranties implied or imposed by Indian Law.
2.6 Customer must give the Company in writing any information required as per statutory
requirement for use of the Service as notified to the Customer from time to time.
2.7. The Service is provided on and is available without warranties of any kind, either
expressed or implied, including but not limited to warranties of title, non-infringement or
implied warranties of merchantability of fitness for a particular purpose. No advice or
information given by the Company its affiliates or their respective employees shall create a
warranty. Neither the Company nor its affiliates warrant that Service will be uninterrupted or
error free or that any information, software or any other material accessible on the Service is
free of virus, worms. Trojans horses or other harmful components.
2.8. The Service remains Company’s exclusive property, Customer being licensed only
during sustenance of this contract to use it to obtain access to the Service. At the end of the
contract the right to use the Service ceases.
3.1. Internet Modem / Router and Network Interface Card is not part of the standard Service
package and will have be to be purchased by the Customer.
3.2. Customer is advised to use Internet modems / routers recommended by the Company.
3.3. Company technicians will install the connectivity upto Customer’s premises (if it is not
already present in Customer office) and connect the cable to Customer’s Computer/ Local
Area Network where Customer wishes to have internet Access.
3.4 Company technicians will also install Internet Modem/Router and configure Customer’s
Computer/Local Area Network to use the Service.
3.5. Recognizing that the Company is merely the supplier of Internet Modems/Routers (or
any other hardware that may be supplied), the Company makes no warranties of any kind,
expressed or implied in respect of the same, and also disclaims any warranty of
merchantability and/or fitness for a particular purpose. Warranties in respect of all hardware
supplied by the Company will be made and issued by the respective manufacturers.
3.6. If the customer has purchased the Internet Modem / Router in instalments and wish to
terminate the subscription before all the instalments have been paid to the company.
Customer will how to pay the balance instalment amounts and keep the Internet Modems /
Router. In case customer fail to pay the balance instalments within 15 days of termination of
subscription, customer will have to return the Internet Modem/ Router to the company and no
money will be refunded to the customer in lieu of the Internet Modem / Router returned.
4.1. Customer acknowledge and agrees that they will pay the Company the initial sign up fee
monthly fee and other charges as and when they fall due as may from time to time be notified
to Customer by the Company in accordance with this Contract. Customer also agrees to pay
all applicable statutory taxes relating to the use of the Service by Customer.
4.2 Company shall not be liable to refund any amount to the Customer when the Service is
‘down’ or suspended.
4.3. Company reserves the right to revise the charges, Price List, Service Packages for the
Service from time to time at its discretion, which will be binding on the customer.
4.4. Company will invoice Customer on a periodic basis and an invoice will be either posted,
couriered, emailed to the Customer.
4.5. It will be Customers responsibility to inquire about Customer outstanding and in case of
non-receipt of bill, Customer have to contact the Company and pay the amount by the due
date. Company reserves the right to withdraw/suspend/terminate the Service partially or fully
incase of non-payment of invoice by the due date.
4.6. All the terms and conditions of the Service Package plans and payments shall be notified
by the Company from time to time by way of Service Packages and shall be binding on
Customer. All the subsequent Service Packages/manuals/booklets etc., issued by the
Company from time to time shall be binding on Customer.
4.7. The subscriber agrees to pay the monthly / quarterly / semi-annual/annual charges by
way of Direct Bank Debit system or any other system of payment as stipulated by the
Company. Should the Company proposes Direct Bank Debit system or any such other
system, the Customers shall issue Standing Instructions to their Bank authorizing the
Company or its Banker(s) to Debit the Customers Account with the stipulated monthly /
quarterly / semi-annual / annual charges as the case may be.
5.1 Customer will not reproduce, distribute, publish, copy, download or otherwise exploit any
Third Party Content which is protected by copyright or similar rights unless the Customer
owns or controls the relevant rights thereto or have obtained all the requisite licenses and
approvals. Reproduction or distribution, publication, copying, downloading or exploitation of
any Third Party Content by the customer as aforesaid will hold the Customer liable for
Infringement of Copyright or other applicable laws.
5.2. For the purposes of the legal provisions or otherwise, Customer further acknowledges,
agrees and authorizes the Company to access, copy, amend or delete any Third Party Content
uploaded or otherwise provided by the Customer through the use of Service where any such
Third Party Content or content is, or is alleged to be, defamatory, in breach of copyright,
illegal or is otherwise not appropriate in Company’s sole opinion to be accessed or otherwise
provided by or through the use of the Service.
5.3. Customer is required to ensure that objectionable or obscene messages or
communications, which are inconsistent with the established laws of the country, are not
generated/ sent by the Customer. Customer understands further that the Internet contains
unedited materials, some of which is sexually explicit or pornographic material that may be
offensive to some people. Customer access to such materials will be at Customer’s own risk.
Company has no control over and accepts no responsibility whatsoever for such materials.
5.4. Customer is responsible for and must provide all equipment necessary to access the
Service. Company reserves the right to disconnect or deactivate Customer’s equipment or
software at anytime without prior notice including in situations where the equipment or
software is interfering with Company’s other Services. Customer must comply with
Company’s requirements as regards access equipment and/or mode of access to and/or use of
the Service.
5.5. Company reserves the right to amend any particular program, information or facility,
which the Company provides or may provide through the Service. Customer agrees to abide
by all applicable laws relating to the use of the Service and any Third Party Content.
Customer must abide by generally accepted rules of conduct relating to proper use of Internet
resources.
5.6. customer has to pay Company interest free security deposit as and when specified by the
Company. Company also reserves the right to ask Customer for advance deposit any time
during the sustenance of this contract for use of Service and it shall be binding on the
Customer.
6.1. Customer confirms and warrants that all the information supplied by the Customer while
registering for the Service is true, complete and accurate in all respects.
6.2 Company reserves the right to verify the information given by the Customer in the
application form and can also use the information through Company’s authorized agent or
representative to verify the data at the addresses given by the Customer or from any other
independent source. Company reserves the right to use this information and data at its
discretion.
6.3 Customer agrees to notify the Company immediately of any changes to the information
Customer had given to the Company when registering for the Service, including any changes
to Customer’s account details by e-mail, courier or registered post.
7.1 Customer is not allowed to resale the Service (except World Wide Web service) and the
right to access is subject to limits and restrictions established by the Company from time to
time.
7.2 If the Customer is a value added telecom service provider, Customer would require
necessary permission/license from Dy. Director General (CS), Department of
Telecommunications.
7.3 As per Department of Telecommunications, Govt. of India, Telephony on Internet is not
permitted. The Service will be terminated for any violation of this clause of the contract.
7.4 Customer is required to fully comply with the provisions of the Indian Telegraph Tax,
1885, and the Indian Telegraph Rules made there under and any amendments or replacements
made thereto from time to time.
8.1 Company shall not be a party to any transaction including, without limitation, for goods,
Service and/or Third Party Content, between the Third Party Content provider, etc. and the
Customer.
8.2 In no event shall the Company or its employees be liable to anyone for any or any special,
incidental or consequential damage arising out of or in connection with the use of (or
inability to use) the Service, including, without limitation, damage resulting from or for loss
whether direct or indirect of business revenue or profits, anticipated savings or wasted
expenditure, corruption or destruction of data or for any indirect or consequential loss
whatsoever, non-deliveries, or service interruptions whether attributable to any negligent act
or omission of Company or of its employees or otherwise. No guarantee of end-to-end
bandwidth on Internet is made.
8.3 Company will put in best efforts and strive to maintain the maximum possible uptime of
the Service. However Company will not be responsible for action beyond its control.
Customer acknowledges and accepts that in the very nature of the Service to be provided
there can be number of factors affecting the provision of the Service and Company’s
obligation to provide the Service shall be on best endeavor basis.
8.4 Any termination of this Contract shall not affect any accrued rights of liability of either
party nor shall it affect the coming into force or the continuance in force of any provision
hereof which is expressed or by implication intended to come into or continue in force or
after such termination.
Customer will be responsible and liable for and will indemnify the Company in respect of liability for any and all use of Customer’s account and all actions and costs incurred and for all use of the service accessed through Customer’s account or otherwise by virtue of the provision of the Service to the Customer including but not limited to claims for defamation, infringement of copyright or any other intellectual property rights and any breach or nonobservance of any term of this Contract by the Customer.
Company reserves the right to modify and amend this Contract, the Service, operating procedures or any of its Service fees, late charges and prices and may discontinue or revise any or all other aspects of the Service Company’s sole discretion.
11.1 If any term or condition of this Contract becomes or is declared illegal, invalid or
unenforceable for any reason, such term or condition shall be divisible from this Contract and
shall be deemed to be deleted from this contract. If any provision of this Contract is
determined to be invalid the other provisions shall remain in full force and effect.
11.2 Neither the course of conduct between the parties nor trade practice will modify the
provisions of the Contract.
11.3 The provisions of all obligations of and all restrictions on Customer will survive the
termination of this Contract.
11.4 No failure or delay on Company’s part to exercise any right or remedy under this
Contract shall be construed or operate as a waiver thereof nor shall any single or partial
exercise or any right or remedy preclude the further exercise of such right or remedy as the
case may be.
11.5 By signing up at Peak Air Pvt Ltd you are giving us the consent that PeakAir Pvt
Ltd can reach out to you via telephone call, Whatsapp,facebook messenger,SMS, Voice
IVR or Email which will be both through transactional or promotional in nature.